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Fair Deal: A Guide to Shoppers' Rights and Family Budgeting

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Office of Fair Trading



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5Vote!

David Prosser: Champagne all round as the banks get back to business

Lloyds' attempt to strike out thousands of legal cases against it is the cherry on the cake in a very happy week for Britain's banks. Wednesday's Supreme Court ruling against the Office of Fair Trading's probe into overdraft charges was as big a surprise to the industry as it was to customers.

+Vote!

Bank charges case will mean better deals for us

The estimated one million or so customers expecting a tasty handout from their bank following the charges court case will now have to think again, after the Supreme Court refused the Office of Fair Trading permission to judge on the fairness of overdraft charges on Wednesday. While the negative judgment came as a major surprise, the move hasn't given banks carte blanche to charge whatever they want...

+Vote!

Why unfair charges may go despite court ruling

THE banks' victory in the Supreme Court this week gave them the green light to continue charging high overdraft fees, but the days of "free banking" remain numbere

4Vote!

Consuming Issues: Germany riesling to the occasion

When considering what bottle to uncork for Christmas dinner, German offerings are unlikely to top the average shopping list. Cheap, sweet, and weak, Germany's wines enjoy the opposite reputation of its cars.

5Vote!

Banks go on the offensive against customers

Lloyds Banking Group was facing a furious backlash from customers last night after announcing it would ask the courts to strike out thousands of legal claims against it just two days after a landmark legal judgment in the overdraft fees case.

7Vote!

Apple agree to revise terms and conditions

After getting a bit of a telling off from the Office of Fair Trading(OFT), Apple have agreed to revise their terms and conditions to make them clearer and fairer for consumers.

+Vote!

Apple tweaks T&Cs for Blighty customers

Famed code of silence (somewhat) broken by OFT Apple has agreed to rejig its terms and conditions to make them "clearer and fairer" for UK consumers, after the Office of Fair Trading raised concerns about them.…

+Vote!

UK Banks Win Overdraft Rulng

UK banks win overdraft ruling The UK court battle between the Office of Fair Trading (OFT) and the country's major banks regarding overdraft fees has resulted in a ruling in favour of the banks. The UK's Supreme Court found that the legal basis of the OFT's action could not be applied to overdraft penalty charges. The OFT had brought legal action against the banks, arguing that the charges amounted...

3Vote!

Lloyds will ask courts to dismiss overdraft cases

LONDON (MarketWatch) -- Lloyds Banking Group said Friday that it will ask local courts to dismiss thousands of cases lodged against it for the return of overdraft fees. The statement on the bank's Web site came after the Supreme Court ruled in favor of the banking sector in a test case on Wednesday, saying the Office of Fair Trading could not investigate the fees under consumer legislation. Customer...

7Vote!

Overdraft charges: consumers back Supreme Court ruling

The majority of consumers are pleased that the banks won a surprise court victory in their battle over unauthorised overdraft charges, it has emerged.

7Vote!

Order of customer service

We British have been exercising our right to complain, according to the OFT. But how do you avoid bad customer service in the first place? The British may not like complaining, but it seems we still do an awful lot of it. Nearly a third of UK consumers have made an official complaint in the past 12 months, involving an average sum of £930, according to research for the Office of Fair Trading...

3Vote!

Spot the difference?

[T]he bank charges levied on personal current account customers in respect of unauthorized overdrafts...constitute part of the price of remuneration for the banking services provided

3Vote!

How Regulations From The FSA May Help Those Considering Sell And Rent Back Deals

By Gregg Phillips There has been a great deal of controversy over companies offering sell rent back deals to homeowners who are struggling with debts and mortgage repayments. For those who have fail to notice this, debate cropped up when the Office of Fair Trading explored sell and rent back companies and found that several companies were handing out what amounted to phony promises on their advertisements....

7Vote!

One Love at Glasto as twins bow out

Metro does a number on the week's news, with all the facts and figures you need.

7Vote!

Warning over bank charges refund websites

Consumer groups highlight dangers of claims management websites urging consumers to continue the fight to reclaim unauthorised charges, despite supreme court ruling Websites claiming to help people win back bank charges are still encouraging consumers to sign up for their services, as consumer groups warn that their claims are unlikely to be succcessful. Yesterday, the supreme court delivered a shock...