The Finanser (Free subscription) | 27/11/2008
Speaking of Virgin Trains, I was subjected to an encounter with multichannel misery today which, although unrelated to banks, is worth recounting as we can always learn from good and bad service stories. Virgin offers a train ticket that is...
Railway Eye (Free subscription) | 02/12/2008
Serious news: ORR paper pushers may have to do some work in the next two weeks! Or so it would appear from a story bordering on the indiscreet in today's FT: " The Office of Rail Regulation (ORR) said neither Virgin Trains nor East Midlands Trains had yet signed track access agreements for their services under the new timetable, due to deliver a range of faster, more frequent services...
Financial Time (Free subscription) | 02/12/2008
The Office of Rail Regulation said neither Virgin Trains nor East Midlands Trains had yet signed vital track access agreements that will deliver a range of faster, more frequent services
Neil Woollcott (Free subscription) | 29/11/2008
This afternoon I travelled to Birmingham to take part in ALDC's kickstart weekend. It gave me an opportunity to experience two types of train service. After a onference this morning I was dropped off at Harlow Mill train station. To be honest it was a rather bleak station, mainly made of concrete. What annoyed me more than anything was the only shelter I could find was either under the...
Matthew's RSA blog (Free subscription) | 28/11/2008
Let’s hope he‘s right but, in fact, as I intimated in my earlier blog on Virgin Trains, the recession could drive producers and consumers in two directions. On the low road, sellers will try to screw every penny out of us as they seek to keep their head above water, while consumers will go for the cheapest option. On the high road, sellers will do everything they can to retain the loyalty...
The Finanser (Free subscription) | 27/11/2008
I've been having problems printing tickets for a Virgin Train I'm travelling on today, so I called their call centre. After going through the menu pick system, I got a message in an Indian voice stating: "Due to technical difficulties,...
The Independent (Free subscription) | 28/11/2008
The Stand's advertising campaign backfired this week when Virgin Trains' Hotline magazine banned the Scottish comedy clubs' publicity material because it features a child holding a gun to his head. In a statement reported on the comedy website Chortle, Virgin Trains said: "Hotline is available to all passengers and we are greatly concerned about carrying anything that portrays...
IOL (Free subscription) | 26/11/2008
Something fishy in parliament November 26 2008 at 09:58AM London - Sardines were brandished in Britain's parliament on Tuesday when an opposition politician made a point about crammed conditions on commuter trains.Transport Secretary Geoff Hoon was taking questions in the House of Commons when Peter Bone of the main opposition Conservatives whipped out a tin of sardines to make a vivid...
