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Are Any Nonprofit Using Twitter (or other social media) for Customer Service?

Beth's Blog (Free subscription) | 03/11/2008

The ComcastCares Twitter account is an example of how businesses are using Twitter and other social web tools for customer support and service. You can read more about what they are doing at Valerie Maltoni's Conversation Agent or Chris Brogan . It made me wonder if any nonprofits have started to use Twitter in this way. This lead to me Alex Steed's write up about Robin Parker, Red Cross...