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WinExtra (Free subscription) | 27/12/2008
... do pay attention and already start understanding the difference. We made the experiment with Ben Metcalfe. I started complaining that Sprint was not offering the new Blackberry (they still don’t, I want a BB Bold with worldwide unlimited data) on Twitter and minutes later a Sprint representative contacted me and offered me VIP customer service . I loved it. For the experiment, @dotben started...
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