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David Maister



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3Vote!

How to Market an Offline Event Online

On Friday, I’ll be in New York City, with Julien Smith , David Maister, and Charlie Green, to hold the Trust Summit at the Harvard Club in Manhattan (proper dress requested, please- no jeans or sneakers). In getting ready for this, I realized that things have changed in the world of inviting folks to an [...]

3Vote!

Friday Breakfast Event in NYC

New Yorkers: get up early and come to breakfast with me, Julien Smith, David Maister, and Charlie Green. This will be an intimate breakfast setting at the Harvard Club on W 44th St between 5th and 6th Ave, and we’ll be talking about issues of trust and how they relate to the way you do [...]

3Vote!

Billy Mays "the pitchman" and Legal Marketing

Being totally honest, when I first saw the title of Jeff Berman’s post on AttorneySync about Billy Mays, who recently died suddenly, I thought it was a bit insensitive in its timing. But, as I started reading “6 Things We Can Learn From Billy Mays About Lawyer Marketing” (and before I saw his cite to one of my posts -- honest ), I realized I had rushed to judgment. Not only was Jeff...

3Vote!

Enjoy Your Practice and Your Clients

Unfortunately, too many lawyers don't enjoy either. What a shame! I remember in David Maister's book True Professionalism where he recounts that 75% to 80% of lawyers he has surveyed merely tolerated or disliked the work they did in the past year or so. And 65% to 70% had similar reactions when asked about the client 's they had done the work for. Truly sad! Again, I have to give credit to Larry Smith...

3Vote!

“Insecure, threatened, worried, exposed, skeptical, suspicious”: How PR buyers feel

David Maister’s book Managing The Professional Service Firm remains the gold standard text on the subject, some 16 years after it was first published. In fact, the book is a collection of essays and articles that he had written over previous years, stretching as far back as 1982. The main ...

3Vote!

LawDragon Names Top 100 Legal Consultants

Late last year LawDragon.com named "100 Legal Consultants You Need to Know". You will find names like Brad Hildebrandt, David Maister, Jay Jaffe and Ann Lee Gibson - all experts in our profession. I'm pleased (and very surprised) that the...

3Vote!

Restoring Optimism

In a letter to a client, David Maister outlines what firm managers can do to maintain a positive environment in a difficult economic climate.

2Vote!

Maister's Plan for the Future

David Maister started out his ALM session for the Law Firm Leaders Forum by saying that all law firm strategic plans are the same! They're all correct, but not unique. The bottom line problem is that, like a drunk, there is no will power on the part of law firm leaders to hold partners accountable for their failure to reach the goals of the strategic plan. Business is not difficult. Harvard Business...

3Vote!

Challenges facing law firm leaders

Law Firm Leaders Forum takes place Wednesday and Thursday, October 22 - 23, 2008 at the Westin Hotel , New York.Dan DiPietro from Citi Private Bank and David Maister will, among others, head the cast for Wednesday. Peter Zeughauser and Greg Nitzkowski , of Paul Hastings , will, among others, present on Thursday. I have the pleasure of participating in a segment on Thursday as well. If you're in New...

3Vote!

The Change Challenge For Professional Firms [Richard Derwent Cooke]

David Maister, author, ex Harvard Business Professor and professional firm guru, clearly laid down the challenge to professional service firms such as accountants and lawyers in his book "True Professionalism" (which is now over 10 years old!) He is frequently invited to address gatherings of professionals to speak about how he sees the market place changing and what the latest trends are....

3Vote!

On Being a Happy and Successful Lawyer

[posted by Bill Henderson] A must read: the 2008 commencement address at Case Law by Stephen C. Ellis, managing partner at Tucker, Ellis & West. Mr. Ellis sees the big picture. (HT: David Maister's blog, Passion, People and Principles, and...

3Vote!

Trust Assessment

We got an email from a friend of a friend. Charles Green, coauthor with Cool Friend David Maister of The...

3Vote!

"Does A Cult Of Personality Dictate Your Firm Strategy?"

Posted by Brian J. Ritchey: “David Maister wrote an article in 2007 related to the conditions that confront firms who...

3Vote!

Does A Cult Of Personality Dictate Your Firm Strategy?

David Maister wrote an article in 2007 related to the conditions that confront firms who face strategic changes (Are We In This Together? The Preconditions For Strategy). In it he wrote of four types of personalities: Type 1 is the solo operator who values independence, wants to make little investment in the future, but is willing [...]

1Vote!

Waiting and mirrors

Read in The Psychology of Waiting Lines by David Maister (1985): “the example of ‘the well-known hotel group that received complaints from guests about excessive waiting times for elevators. After an analysis of how elevator service might be improved, it was suggested that mirrors be installed near where guests waited for elevators. The natural tendency of [...]