IT Service Operations Management Guide: Your Complete Guide to Managing an IT Service Operation with Incident Management, Event Management, Problem Management, Access Management and Request Fulfilment
Red State (Free subscription) | 5 hours ago
I’ve said before that Google was treading dangerously near to hypocrisy in the contrast between its promoted public policy and its own internal policy, but now the large, wealthy firm has gone well over the line. Google is a widely outspoken proponent of the Obama administration’s Net Neutrality plan. At the core of this plan are two “principles” outlined by FCC Chairman Julius...
Management Skills Blog (Free subscription) | 13 hours ago
"Caitland, you have been a manager for a while in this company. I know you have received awards, plaques and certificates for things you have done. But I only see a couple up on your wall," I observed. "You're right," she said, leaning over to open a long file drawer. "Look at these. [...]
Information Week (Free subscription) | 8 hours ago
Column about how SAP's recent vague changes to its pricing and licensing models and its decision to postpone maintenance-fee increases until 2010 might mean it's going to overhaul how it charges for support.
Management-Issues (Free subscription) | 13 hours ago
It's time once again for my "end-of-year list of recommended reads." These are books that have stood out to me as practical and useful. As always, it is a diverse list and I guarantee that valuable "golden nuggets" can be found in each of them.
Financial Times (Free subscription) | yesterday
Andy Dunn and his partner ignored the sceptics to create Bonobos.com, a business that sells men's clothing online
Information Week (Free subscription) | yesterday
The company is waiting until early 2010 to incorporate customers' feedback as it looks to raise its annual maintenance fees. InformationWeek's RSS Feed is brought to you by NEC Ads by Pheedo
Information Week (Free subscription) | yesterday
A 3% increase in IT staffing is forecast for early 2010, with traditional jobs in networking, security, and application development most in demand.
Financial Times (Free subscription) | yesterday
Over 60 per cent of small businesses have an above normal credit risk in terms of defaulting on trade payments or getting into financial difficulties.
Financial Times (Free subscription) | yesterday
Businesses in the UK last month settled their bills in the quickest time since April 2008, according to new figures.
Financial Times (Free subscription) | yesterday
The end is nigh for the cheque, but many small businesses will not miss it, according to research.
Financial Times (Free subscription) | yesterday
An increasing number of businesses are seeking to borrow money because they have been turned down by HMRC's tax deferral scheme.
Financial Times (Free subscription) | yesterday
An increasing number of businesses are seeking to borrow money because they have been turned down by HMRC's tax deferral scheme.
Information Week (Free subscription) | yesterday
Phone giant accuses screen suppliers of colluding to artificially inflate prices.
Management Skills Blog (Free subscription) | yesterday
"Someone wrote you a note of appreciation seven years ago, and you still have it. Was it written on some special expensive stationery?" I asked. "No, just a short note written on a piece of plain paper," Caitland replied. "Then, how did you know to keep it?" "I didn't know I should keep it, I just did. [...]
Financial Times (Free subscription) | yesterday
Yuya Hasegawa is owner of the Brift-H Shoe Lounge, a shoe care 'bar' in Tokyo
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