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1. 1. Leading Lean Software Development: Results are Not the Point (Addison-Wesley Signature)
2. 2. Enterprise 2.0: New Collaborative Tools for Your Organization's Toughest Challenges
3. 3. No More Consultants: We Know More Than We Think
4. 4. Benefits Management: Delivering Value from IS & IT Investments
5. 5. Business Information Systems: Analysis, Design and Practice
6. 6. IT Governance: A Manager's Guide to Date Security and ISO 27001 / ISO 27002: A Manager's Guide to Data Security and ISO 27001/ISO 27002
7. 7. The Wealth of Networks: How Social Production Transforms Markets and Freedom

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1. 1. Business Logistics Management: Theory and Practice
2. 2. Business Data Communications
3. 3. Making Knowledge Common: Literacy & Knowledge at Work (New Literacies and Digital Epistemologies)
4. 4. Knowledge Management in the Construction Industry: A Socio-Technical Perspective
5. 5. Business Information: Technologies and Strategies
6. 6. The Knowing Organization: How Organizations Use Information to Construct Meaning, Create Knowledge and Make Decisions
7. 7. Peer-to-Peer Computing: Principles and Applications

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1. 1. Balanced Scorecard
2. 2. Budgeting & Finance
3. 3. Business Process Reengineering
4. 4. Call Centre Management
5. 5. Change Management
6. 6. Information Management
7. 7. Knowledge Management
8. 8. Management Science
9. 9. Office Management
10. 10. Operational Research
11. 11. Organizational Theory & Behaviour
12. 12. Production & Quality Control
13. 13. Project Management
14. 14. Purchasing & Supply
15. 15. Quality Assurance & Total Quality Management
16. 16. Real Estate, Property & Plant
17. 17. Research & Development
18. 18. Six Sigma
19. 19. Strategy

CRM 100 Success Secrets: 100 Most Asked Questions on Customer Relationship Management Software, Solutions, Systems, Applications and Services

 

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